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August, 2010

  1. Dirty tactics

    August 30, 2010 by Prasanna

    I get 2 types of mails to my support email.

    1. Happy customers thanking for one of the Cab Meter apps, and asking for a feature they would love to see. (Unhappy customers don’t seem to contact me. They leave a review on the app store. I wish it was the other way around).
    2. Entrepreneurs who want to extend or customize Cab Meter for their own business.

    Last week, I added a third and most amusing type.

    This guy from UK creates a taxi directory site, and mails me if he could use my API. I mailed him back that my tariffs are not on an API, but I can help him creating one, and asked if he was monetising the site.

    The reply, was a complete description of his monetisation strategy, then – this.

    Let me get this right. So you want to use my API. And, you want me to offer you something not to produce a competing product? Why didn’t anyone else think of that idea?

    App store is an extremely vibrant market. There are usually 3 taxi apps in the top 100 paid apps at any given point. Then there is the taxi company apps, 13 cabs, silver taxis and others.

    No new app has affected sales of Cab Meter – Australia for more than a couple of days. If you focus on making a good product that doesn’t confuse the users, you have a good chance of reaching your customers.

    You are better off focussing on your feature set and creating a compelling app, rather than focussing on removing competition.


  2. Constraints and guides

    August 16, 2010 by Prasanna

    One of the most important shortcomings of the App Store is that, it is very easy for a buyer to make an unfair or uninformed review of an app. The developer has no way of communicating back to the user, or other potential buyers, to clarify an issue. There are many high profile developers who have talked about this, among other issues.

    As someone who has started developing for this platform recently, I find that the best approach is to embrace these shortcomings. It is easy to just say that the review system is broken and ignore it. But it doesn’t really help make the app better.

    The approach that helps much more is to, assume that I made a mistake, especially if a complaint is repeated – even twice. May be a feature is more important than I thought it was. May be the wording I used is not clear. May be I should change the app description a bit.


  3. Learn Leadership By Riding the Subway

    by Prasanna

    When a train stops in New York, an announcement will come on apologizing “for the unavoidable delay.” The recorded message will continue to urge passengers to “please be patient, we will be moving momentarily.” If the delay continues, the same recorded message will repeat again and again until the train finally moves.

    It’s very different in London. When an Underground train stops, a human being comes on over the PA system and tells you what he knows. “Ladies and gentlemen,” he may say, “sorry for the delay. I’ve just been given word that someone has fallen on the tracks at the station ahead. We know that the paramedics are on their way but they are not there yet. Unfortunately, we’ll have to wait here until they arrive and clear the track. I’ll keep you updated on any information as I get it. Thank you for your patience.”

    Re:Focus: Learn Leadership By Riding the Subway.


  4. Notes on using Telstra

    August 11, 2010 by Prasanna

    After a bit over 2 weeks of using Telstra, my experience with them is mostly positive. I have not dropped a single call (coming from 3, that’s heaven) and have connectivity nearly everywhere. While the call quality is overall better, it isn’t absolutely without problems. There have been times when call quality is very low, and/or sound echo-ey, although frequency of this is very low.

    Their twitter support is simply amazing. Best corporate use of twitter I have seen so far. Immediate and good responses. www.twitter.com/telstra

    Voicemail transliteration is available, and surprisingly accurate. Costs on listening to voice mails do add up, and this service reduces the need to do so a lot. No visual voicemail support yet though.

    It will be interesting to see the data usage as opposed to 3. The maximum I have used on 3 is about 270 megs, and this plan comes with 500. Not sure if better connectivity has actually increased my usage.


  5. Code as if everybody’s watching you

    August 4, 2010 by Prasanna

    The other day, I saw somebody wearing a T-shirt that said “Dance Like Nobody’s Watching”. I’m not much of a dancer, but I like the sentiment. However, dancing is not coding. The worst thing you can do is code like nobody’s watching. You should code like everybody’s watching you.

    via iPhone Development: Code As If….