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Constraints and guides

August 16, 2010 by Prasanna

One of the most important shortcomings of the App Store is that, it is very easy for a buyer to make an unfair or uninformed review of an app. The developer has no way of communicating back to the user, or other potential buyers, to clarify an issue. There are many high profile developers who have talked about this, among other issues.

As someone who has started developing for this platform recently, I find that the best approach is to embrace these shortcomings. It is easy to just say that the review system is broken and ignore it. But it doesn’t really help make the app better.

The approach that helps much more is to, assume that I made a mistake, especially if a complaint is repeated – even twice. May be a feature is more important than I thought it was. May be the wording I used is not clear. May be I should change the app description a bit.

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